As a user of the GAPbuster Worldwide websites (e.g. 'www.gbw.solutions', 'www.xec. gbw.solutions', 'www.gapdynamics.gbw.solutions', 'www.gd2. gbw.solutions', 'www.gd3.gbw.solutions', 'www.gapbuster.com', 'www.xec.gapbuster.com', 'www.gapdynamics.gapbuster.com', 'www.gd2.gapbuster.com'), you are bound by the following Terms and Conditions of Use. Accordingly, you should review them in relation to all or any part(s) of the website.
Licence
By allowing you to access the websites, GAPbuster Worldwide grants to you a licence. By accessing the website, you accept these Terms and Conditions of Use of this licence. Pursuant to this licence and subject to the absolute right of GAPbuster Worldwide to vary access to all or any part(s) of the website, you acquire a non-exclusive right to:
However, downloading material contained in the websites for reproduction by you or any other may only be done upon receipt of prior written consent from GAPbuster Worldwide, and upon payment of any fee required by GAPbuster Worldwide to be paid by you for that use.
User Obligations
You hereby undertake the following obligations:
Warranties
GAPbuster Worldwide does not warrant that the material in the websites is accurate, complete, or up to date. The existence of inaccurate, incomplete, or superseded material in the website will not cause GAPbuster Worldwide to be in breach of the Terms and Conditions of Use of this licence.
GAPbuster Worldwide reserves the right to change, add or remove any material in or from the websites without notice.
GAPbuster Worldwide does not warrant that the functions contained in the websites or third-party websites will be uninterrupted or without error, that defects will be corrected, or that electronic material in the websites and other third-party websites are free of viruses or other harmful components.
To the extent permitted by law, all implied terms are excluded. If any statute implies terms into this licence, which cannot be lawfully excluded, such terms will apply to this licence, save that the liability of GAPbuster Worldwide for breach of any such implied term will be limited, at the option of GAPbuster Worldwide, to any one or more of the following:
GAPbuster Worldwide will not be liable for any indirect or consequential losses arising out of a breach of this licence, or arising out of the supply of a defective program or incorrect materials.
When deciding to visit the websites, you acknowledge that you have exercised your independent judgement and have not relied on any representation made by GAPbuster Worldwide which has not been stated expressly in this licence or upon any descriptions or illustrations or specifications contained in any document including catalogues or publicity material produced by GAPbuster Worldwide(which material may be out of date or superseded).
Intellectual Property Rights
You acknowledge that the material in the websites is the subject of copyright© and that it is the subject of other intellectual property and legal rights (including third-party rights).
You must not, during or at any time after the expiry or termination of this licence, permit any act which infringes any of those rights and, without limiting the generality of the foregoing, you specifically acknowledge that you may not copy the material in the websites, except as otherwise expressly authorised by this licence.
Trademarks
GAPbuster Worldwide and all associated trademarks are trademarks of GAPbuster Limited and their related bodies corporate.
Subscription Services
Subscribers to services of the websites may store in digital format in computer terminals, databases, or other repositories material which is supplied in the normal course of a subscription.
Password access is restricted to a single subscriber. Passwords and user names must not be distributed to any other person, body or corporation.
Subscribers must take due care to protect the copyright of materials from unauthorised use, copying, reproduction, lending, reselling, manipulation, disassembly, distribution or publication.In the event that a subscriber breaches this duty, or if it is found that a subscriber's conduct violates applicable law, GAPbuster Worldwide may immediately suspend or terminate a subscriber's subscription without notice.
Indemnity
You must indemnify and keep GAPbuster Worldwide indemnified fully against all liabilities, damages, claims, losses, costs and expenses, which GAPbuster Worldwide may incur to a third party or you as a result of your breach of the provisions of this licence.
Users are prohibited from placing a link to the websites without the prior written consent of GAPbuster Worldwide and on terms satisfactory to GAPbuster Worldwide.
Disclaimer
You accept that GAPbuster Worldwide takes no responsibility for any error or omission relating to the material contained in the websites.
You accept that GAPbuster Worldwide makes no undertakings to provide access to the websites at any particular time, or for any particular length of time. You agree that GAPbuster Worldwide will not be held liable for any lapse in the websites accessibility or any consequences whatsoever that flow from the unavailability of the websites.
Terms of Licence
This licence commences upon your accessing the websites and is granted in perpetuity. However, GAPbuster Worldwide may terminate the licence without notice if you are in breach of any terms of this licence.
Upon termination, you or your representative must destroy any copies, electronic and printed, of material obtained from the websites that you have in your possession or under your control or otherwise return or dispose of such material in the manner directed by GAPbuster Worldwide.
Termination pursuant to this clause shall not affect any rights or remedies, which GAPbuster Worldwide may otherwise have under this licence or at law.
Amendments to this Licence
These are the current Terms and Conditions of Use of the licence.
GAPbuster Worldwide may at any time vary and amend these Terms and Conditions of Use of this licence by publishing the varied Terms and Conditions of Use on the websites. You accept that by doing this, GAPbuster Worldwide has provided you with sufficient notice of the variation and amendment.
It is your responsibility to familiarise yourself with the current Terms and Conditions of Use each time you visit the websites.
Waiver
Failure or neglect by GAPbuster Worldwide to enforce at any time any of the provisions of this licence shall not be construed or deemed to be a waiver of the rights of GAPbuster Worldwide under this licence.
Jurisdiction
This licence shall be governed by and construed according to the laws of the state of Victoria, Australia.
Definitions
'GAPbuster Worldwide' means GAPbuster Limited, all of its related bodies corporate, GAPbuster Worldwide PLC and all of its related bodies corporate. A related body corporate means a related body corporate as defined in the Corporations Law of Australia.
'Hyperlink' means any mechanism of providing a link from one location on the Internet (or a web page) to another location on the Internet (or a different web page, or a different location on the same web page), and includes any mechanism for linking to, or providing access to, files via the Internet.
'Intellectual Property' means all Intellectual property rights as defined by Article 2 of the World Intellectual Property Organisation Convention of 1967, in any inventions, designs, trademarks, trade names, circuit layouts, plant varieties, business and domain names, logos and get-up, confidential information, matter, materials or works accessible on or via the GAPbuster Worldwide websites.
Disclaimer
While GAPbuster Worldwide has endeavoured to ensure that all information provided on the GAPbuster Worldwide internet websites is accurate and up to date, GAPbuster Worldwide takes no responsibility for any errors or omissions relating to this information. To the maximum extent permitted by law, GAPbuster Worldwide will not be held liable for any cost, loss, or damage suffered by you through your use of the GAPbuster Worldwide internet websites or any GAPbuster Worldwide failure to provide access to these internet websites or information updates.
Your use of the websites is governed by the GAPbuster Worldwide website Terms and Conditions of Use
Online Privacy Statement
This online Privacy Statement is provided to make you aware of how GAPbuster Worldwide collects uses and manages information of visitors to its websites.
GAPbuster Worldwide views the personal privacy of users as an important issue and is committed to maintaining the security of personal information provided to GAPbuster Worldwide by users in accessing its' websites.
This policy forms part of the Terms and Conditions of Use of the websites, and describes how GAPbuster Worldwide treats personal information that it receives through your use of the websites.
What Information Do We Collect and How Is It Used?
GAPbuster Worldwide automatically collects the following information regarding visitors to our websites:
We do not share your information with any other company or supplier.
GAPbuster Worldwide primarily collects and logs this information for demographic purposes.
GAPbuster Worldwide also uses this information in order to provide you with a personalised experience when you visit our websites. Through the use of a cookie (see below under 'Cookies'), GAPbuster Worldwide can record the pages you visit and the information you require. Through analysis of these records, GAPbuster Worldwide provides you with an improved service when you revisit gapbuster.com.
Other than stated in the preceding paragraphs, no attempt is made to identify users or their browsing activities except in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect logs, or where GAPbuster Worldwide believes it is required to collect and produce relevant electronic documentation to fulfil its obligations to third parties, including statutory organizations under local law.
GAPbuster Worldwide endeavours to use and disclose your personal information only in limited circumstances. GAPbuster Worldwide will do so if it is necessary to protect any copyright or intellectual property in the material in the website, or if it is necessary to enforce the GAPbuster website Terms and Conditions of Use.
Cookies
A Cookie is a small data file that websites may write to your hard drive when you visit them. A cookie file can contain information, such as a userID, that the website uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data off your hard disk or read cookie files created by other websites.
GAPbuster websites use basic cookies to offer you a better browsing experience, to analyse site traffic, and to serve targeted advertisements. You can set your browser to notify you when you receive a cookie, providing you with the opportunity to either accept or reject it. You can also refuse all cookies by turning them off in your browser. However, full functionality for registered members of the GAPbuster Worldwide websites requires the use of cookies.
Security
GAPbuster Worldwide takes all reasonable security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification or disclosure. As far as permissible under law, GAPbuster accepts no responsibility for the unauthorised access of personal information held by GAPbuster Worldwide.
Access to GAPbuster Worldwide Portals
Access to GAPbuster Worldwide Portal websites provides GAPbuster clients and field force with the ability to conduct e-commerce transactions. Users of GAPbuster Portal websites must register with their membership database by providing:
GAPbuster Worldwide will collect details in the membership database that are relevant to the use of the Portal websites. While GAPbuster Worldwide will use the registration details for demographic analysis and to personalise your web experience, GAPbuster Worldwide will not make membership details available to external parties.
Updating this Privacy Statement
The content of this Privacy Statement may be updated from time to time, so we suggest that you return to the website on a regular basis and carefully read the information provided.
GBW is highly reputable world-leading customer experience agency. Over the last 14 years we have conducted 4.8million in store evaluations for leading global and national brands in 53 countries.
Our global name and experience has attracted some unwanted attention. For example, from time to time, fraudsters have sent emails claiming to be from GBW. These fraudulent emails have attempted to illegally and unethically solicit personal and/or financial information from unsuspecting people. These emails may also include offers of employment that in reality do not exist.
GBW endeavours to protect our Mystery Shoppers from these fraudulent acts, by alerting consumers and working with the relevant law enforcement authorities to prevent and prosecute the offenders. .
It is important to note that GBW Mystery Shoppers can only pick up mystery shopping jobs by going through our Shopper Portal, which requires Shopper ID and Password verification.
If you receive a suspicious email that claims to be from GBW, here's what you should do:
In general, when responding to email campaigns or advertisements, to protect yourself and your privacy, please keep in mind the following:
For further reference visit:
The Mystery Shopping Providers Association www.mysteryshop.org
Federal Trade Commission, Consumer Protection (US) www.ftc.gov/bcp
Trading Standards UK www.tradingstandards.gov.uk
Australian High Tech Crime Centre www.ahtcc.gov.au
Scam Watch, How to Protect Yourself www.scamwatch.gov.au
Or just search for consumer protection government bodies or associations in your country.
GBW is an ISO 9001 certified Company that recognises the importance of adopting a strategy, which bases the development of our business on the pursuit of quality throughout the organisation.
This means that our systems and processes of Customer Experience Measurement Products including mystery shopping, retail compliance check, customer feedback surveys and data analytics are of high quality and are continually improved for our clients and staff.
We strive to put quality first.
This commitment to quality is based on the principle that the effective and consistent implementation of operational systems, which reflect both client and business requirements, will result in the continuous satisfaction of client needs.
It is the policy of the Company to achieve this through the continual improvement of the Company’s activities by the planning, setting and implementation of specified and measurable quality objectives by the Management Team and the regular review of the effectiveness of the management system via the Management Review process.
This commitment is based on the implementation of a management system that reflects the business requirements of the Company. This management system is defined in a documented management manual, which provides clear standards and guidelines in all appropriate areas of the Company’s activities.
Since our customer experience products help our clients provide the highest quality service to their customers, it is understandable that our clients in turn demand and receive the same high quality service from the GBW team.
Our quality objective is to meet or exceed our clients’ requirements and expectations in a proactive, professional, and efficient manner.
To achieve this objective we will:
It is the intent of the Company that our management system will, at a minimum, satisfy the requirements of our clients, the ISO 9001 Quality Management Systems standard, and all legal and regulatory requirements.
The GBW Quality Policy is evidenced by our ISO 9001:2015 certification, conducted by Lloyd's Register Quality Assurance Limited (accredited by JAS-ANZ).